Shipping & Returns
Shipping & Return Policy
Due to the recent Covid-10 pandemic and for the safety of our communities, MaxLiving will not be accepting returns until further notice.
We offer $12.95 standard ground shipping on all orders over $199.99 in Canada. Please allow up to 3 to 5 business days for delivery.
We do not ship international orders and PO boxes.
All Expedited orders will be shipped as requested.
We work diligently to try to fill all in-stock orders on the same day we receive them. We reserve the right to ship orders in split shipments. Once an order has been shipped by our warehouse, it cannot be cancelled, but you are certainly welcome to return it in accordance with our return policy.
Order discrepancies (i.e. missing item, wrong size, manufacturer’s defect) must be reported within two days (48 hours) of the receipt of merchandise. PLEASE take pictures as soon as you receive and open it, we also need the order number. If something is missing, we need the pictures of how and what comes packed to make sure our warehouse is accountable for the errors and help you get your products! If something is damaged, we need the order number, pictures of damaged, pictures of how the box looks, and the lot numbers of the products. Why? We use this information to identify if it's a warehouse issue with packing, if it's an issue that happened during transit or if it's a manufacture defect. This helps us pin point what the issue was and who we hold accountable. You can send this information to email@example.com. You may call, but we need the information mentioned above to start the process. WITHOUT THIS INFORMATION WE WILL NOT BE ABLE TO SEND A REPLACE. The faster and earlier you send us this information, the better we can help!!
To report a discrepancy, please contact the MaxLiving Resources Department at 321-939-3030 or firstname.lastname@example.org. To insure proper credit, all returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number marked on the outside of the shipping container, which will be given to you once you have reported your discrepancy.
Exchanges or a refund can only be issued once we receive the item back at our warehouse. The customer is responsible for shipping charges incurred to return non-defective or unwanted merchandise back to MaxLiving. Returned supplements must not be expired or opened. Damaged or defective merchandise must be returned and packed so more damage does not occur during the return shipment.
Returned merchandise that has been damaged, worn, or used will not be processed for refund or exchange and will be returned to the buyer at their expense.
We do not warrant against "package rash" which can occur during shipping. Shipping carriers will not insure against banged corners or torn packaging.
Returns can only be processed if the transaction was through the MaxLiving store. Transactions not made directly through the MaxLiving online store must be handled directly with the reseller.